Total Absence Management (TAM) Coordinator

Total Absence Management (TAM) Coordinator

Title: Total Absence Management (TAM) Coordinator
Location: MA-Norwood




Mercer is the global leader for trusted Human Resources and related financial advice, products and services. In our work with clients, we make a positive impact on the world every day. We do this by enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce. Mercer has more than 19,000 employees serving clients in over 180 cities and 40 countries and territories worldwide. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths in consulting, outsourcing and investments place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is an operating unit of Marsh & McLennan Companies.

Marsh & McLennan Companies is a leading global professional services firm with roots dating back to 1871. We employ over 50,000 employees in more than 100 countries with annual revenue exceeding $11 billion. Marsh & McLennan Companies is the parent company of a number of the world's leading risk experts and specialty consultants, including: Marsh, our insurance broker and risk advisor; Guy Carpenter, our risk and reinsurance specialist; Mercer, our provider of HR and related financial advice and services; and Oliver Wyman, our management consultancy.
A Total Absence Management (TAM) Coordinator works directly with project managers and clients to implement our suite of software to automate clients' human resources Total Absence Management (TAM) programs. To fulfill this role, the Coordinator will:
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Manage entire leave process for all employees from the commencement of leave through to the return to work or termination (whichever applies)
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Leaves include FMLA (Family Medical Leave Act), FYL (First Year Leave), Medical, Personal and Military
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Ensure FMLA compliance
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Track FMLA usage to ensure that employees do not exceed the amount of allotted FMLA time
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Assist managers with complex leave issues involving abuse of FMLA and other leave types
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Coordinate and interpret leave policies with applicable federal and state regulations
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Coordinate with the appropriate vendors to ensure that STD (Short Term Disability), LTD (Long Term Disability) and WC (Worker's Comp) benefits are approved in order for employees to be paid during the leave of absence
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Coordinate with applicable parties (vendors, internal payroll, benefits, employee relations, Corporate HR) to effectively manage the leave process
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Troubleshoot payroll issues and communicate with payroll on the employee's behalf to resolve pay issues
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Educate employees and managers on the appropriate leave processes and procedures
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Educate employees and managers on how to utilize the technology available to them. Utilizing the technology will assist the employee and manager in managing the leave process
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Attend ongoing training as needed to remain current on leave laws
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Provide the necessary communication and plan materials to employees and managers throughout the leave (leave notification letters, approval letters, information packets, etc.)
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Provide leave statistical and trends reporting
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Provide special case handling for newly acquired companies
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Update HRMS (People Soft)
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Ensure that all case details are documented accurately, timely and in detail
* BA/BS degree preferred
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Experience in specific domains of HR administration (Healthcare & Group Benefits, LOA administration)
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Experience with prior software implementation and training
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Ability to prioritize and manage multiple projects simultaneously
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Proficient with Microsoft Access, Excel and Word
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Strong oral and written communication skills
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Good analytical skills
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Ability to work within a team environment
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Strong self-starter, fast learner, quality conscious, committed to deadlines
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Knowledge of SQL a plus
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: