Technical Writer and Trainer ScerIS is looking for a technical writer and trainer to join our professional services team. This is a newly created position and we are looking for an individual who will expand on what we have in place and create an amazing and professional training program. You will take ownership creating software user guides, administrator guides, installation guides, training materials and certifications. You will also performing training to both ScerIS employees and our clients on the solutions we provide. Responsibilities include: * Define a training program that provides create training options for ScerIS solutions * Write, design, and build courseware to deliver both in-class, virtual, and e-learning training programs and courses, including all course materials, exercises, and skill evaluations * Collaborate with product managers, technical support, professional services personnel, and software developers to assess internal and external documentation and customer training needs * Work with the ScerIS employees who maybe providing training to our clients are part of their consulting engagement to ensure they are using standard approaches, materials and evaluation techniques * Work with ScerIS consultants to create customized training programs specific to the engagement * Provide training to customers (sometimes at their locations) as needed Requirements: * Excellent written and oral communication skills, including instructional, facilitation, and presentation skills * Excellent interpersonal skills, with a focus on coaching/motivational skills, enthusiasm, and positive attitude * Strong technical ability * Bachelor's Degree
