Senior Solutions Consultant

Senior Solutions Consultant

Senior Solutions Consultant
Location: WALTHAM, MA, US
Requisition ID: 66888
# of openings: 1


Description


D&BTM (NYSE:DNB; ), headquartered in Short Hills, New Jersey, is the world's leading provider of global business information, tools and insight. Our proprietary DUNSRight™ process provides customers with quality information whenever and wherever they need it. We manage the world's largest and most valuable commercial database with information on more than 100 million companies. We gather information in more than 200 countries in 95 languages, covering 186 monetary currencies and update the information in the database over one million times each day. This quality information is the foundation of our solutions that customers rely on to make critical business decisions. Our solutions help businesses of all sizes reduce credit risk, find profitable customers, and manage vendors efficiently. As an organization, we are intensely focused on our customers' success. Our aspiration is to be the most trusted source of business insight so our customers can Decide with Confidence™.

KEY RESPONSIBILITIES:

tomer– Drive overall Customer Care initiatives with assigned set of customers to include the development of proposals and Statements of Work in the post sales projects. Develop and analyze customer segmentation and assess usage/behavior trends to prioritize customer and retention opportunities as well as upsell opportunities during these review processes

ent Relationships–Increase customer activity usage through direct contact with customers, by identifying new and additional contacts and users within customer base. Develop new business opportunities for value-added products and services and high-end solutions by probing at all levels of a customer's organization to gain a full understanding of customer needs and applications. Serve as the Customer Education specialist and coordinate customized training for our major customers on the proper utilization of D&B products, services, Access Systems and specialized applications. Be actively involved in the renewal cycle and support in building an opportunity funnel to support ongoing revenue growth. Jointly own day-to-day customer issues with account team.

3. Post Sale:
* Train and advise customers on how to best utilize D&B to realize maximumreturn on investment
* Serve as secondary post-sales interface between D&B and client
* Create annual solution review plans for each customer, coordinating with RMs and internal team members on aligned upon projects and solutions to ensure customer needs are met and that they are getting maximum value
* Team with RMs and Specialist to manage the delivery of projects which address the business and technical needs of all customers within budget & times frames as outlined in the statement of work (SOW)
* Identify future upsell/cross sells opportunities

formance -Provide thought and results leadership on best in class post sales practices that drive and maintain high levels of customer retention. Gather marketplace intelligence, analyze competitor behavior in order to assess customer needs to put in place D&B's value added customized retention and customer care solutions.

KEY REQUIREMENTS:

· Proven thought leader with strong project management, implementation skills and a thorough understanding of project based offering.
· Ability to interact with various levels of team members and leaders while operating in a fast paced and changing environment.
· Strong communication and influencing skills as well as planning and organizing skills.
· Strong relationship leadership skills. Key interfaces with sales channels, product managers, agencies and customer analytics team.
· Bachelor’s degree preffered with a minimum of 3-5 years of proven sales account management experience
· 10%-20% travel required

At D&B we value the diversity of perspectives that result from a variety of life experiences: ethnicities, ages, sexual orientations, genders, and other factors. Ours is a winning culture where we work together as a team with a clear focus on common goals and where team members are able to grow, develop and contribute to their fullest. Since 1841, we've given companies the insight they need to realize their potential... and we can do the same for your career.

As an industry leader, we offer world-class compensation and an exceptional benefits package. As well, you will enjoy an environment that recognizes and rewards your accomplishments.

D&B is an equal opportunity employer