Macy's South Shore Plaza, Braintree, MA: Administrative Support Team Supervisor

Macy's South Shore Plaza, Braintree, MA: Administrative Support Team Supervisor

• Coordinate distribution of all incoming communication (including phone, fax, email, mail, network printer, Stores Portal)
• Access and distribute essential reports from Stores Portal to Executive team
• Complete and distribute Store newsletter and distribute other employee communications
• Service all customers who visit the Store Manager's office for assistance; handle all customer correspondence
• Organize weekly store recognition rallies; maintain store bulletin board program
• Administration of the Safety program and accident reporting process

• Coordinate the interview process for Store Management team
• Perform administrative tasks for all new hire paperwork, input employee information in hiring system
• Monitor new hire orientation and training sessions as needed
• Act as liaison to the District's Human Resources office for all HR issues and objectives
• Coordinate and schedule all in-store training; maintain training room standards and supplies
• Review weekly training compliance report and make corrections as needed

• Keep non-payroll supply budgets logs and balance store checkbook; review seasonal payroll/non-payroll budgets
• Complete and submit monthly legal compliance audits
• Maintain store supplies; process orders as needed
• Maintain phone lists and Associate information binders at each cash wrap
• Act as the key store operations contact; perform as liaison with systems team; submit and follow-up on work orders as needed
• Participate in inventory focusing on administrative functions
• Balance Vault and perform other cash functions on a daily basis; perform monthly cash office self audit
• Replenish and balance registers; research and resolve cash shortage issues
• Maintain Lost & Found records and register media records
• Resolve customer issues; track customer shipments, assist with lost gift cards

• Act as liaison to District Staffing office for all Staffing issues and objectives
• Print Current and Future week(s) scheduling reports
• Review schedule edit requests with Store Manager, complete with approval
• Coordinate Annual Vacation solicitation from Associates
• Coordinate On Call communication and solicitation of open hours
• Monitor weekend compliance in partnership with Store Manager and Sales Managers

• Partner with Store Management to interview and employ Administrative Support Team associates
• Create a positive, inclusive work environment resulting in retention of the best people and turnover reduction
• Address AST Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company, partnering with Store Manager when appropriate
• Advise and provide input to AST performance evaluations
• Make recommendations to Store Manager on AST Associate termination, promotion, advancement and talent development
• Ensure all procedures, policies and shortage programs are understood and executed by AST Associates
• Lead AST Associates in support of community service opportunities
  

• Minimum of two years of administrative experience
• Previous supervisory experience not required but highly recommended
• Strong technical skills; Proficient in Excel, Word, Lotus Notes
• Strong customer service orientation
• Excellent written and verbal communication skills
• Good interpersonal and leadership skills
• Highly organized, with the ability to adapt quickly to changing priorities
• Effective prioritizing and time management skills
• Good analytics with knowledge of payroll systems
• Motivated self-starter, able to handle multiple tasks simultaneously