LIAISON REPRESENTATIVE, Per Diem

LIAISON REPRESENTATIVE, Per Diem

Description:
Job Description

LIAISON REPRESENTATIVE, per diem

GENERAL SUMMARY/ OVERVIEW STATEMENT:

The Liaison Representative is responsible for performing preadmission patient evaluations and participation in referral relation activities. Most Liaison Representatives are assigned to one or more referring hospitals as their primary responsibility.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Evaluate and interview patients (and/or their family member or significant other) referred to PCC and SRHN for admission.

2. Determine rehabilitation potential and level of care of patients evaluated. Make appropriate decision regarding acceptance to SRHN. Communicate and consult with SRHN staff as needed when making the decision to accept or reject.

3. Communicate decision to referral source; discuss options if patient is not deemed appropriate for admission to SRHN.

4. Assist referring facilities with difficult transfers. Coordinate difficult transfers with bed manager and Intake

Coordinator. Educate referring physicians and Case Managers regarding capabilities of SRHN and PCC

Facilities.

5. Educate referral sources on an ongoing basis regarding rehab level of care criteria and new programs.

6. Work closely with the Program and Medical Directors in coordinating in-services, educational offerings, and marketing events to primary referral hospitals.

7. Inform the Clinical Manager and Director of Admissions of any issues, trends or needs of primary referral sources at weekly summaries and verbally as needed.

8. Execute pilot programs as agreed upon by Admission leadership.

9. Performs other duties as assigned by the Clinical Manager, Directory of Admissions.

QUALIFICATIONS:

Registered Nurse, PT, OT, SLP, Social Worker with a minimum of 3 years of clinical experience. Experience in acute rehabilitation is preferred. Knowledge regarding levels of care, insurance regulations preferred. Sales and marketing experience desired. Excellent interpersonal and communication skills. Ability to meet and interact with new people. Possesses good interviewing techniques

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Decision-making and problem solving

Relationship management

Integrity

Decisiveness

Negotiating

Attention to detail

Automobile required. Driving between referring hospitals occurs. Caring of 10 pound bag approximately 30% of

day.

Behavioral Performance Skills

I Communication

Able to clearly present information through the spoken or written word; read and interpret complex information; talk with patients, social workers, families, and SRH staff.

II Decision making and problem solving

Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weight options.

III Relationship Management

Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.

IV Integrity

Able to be tactful, maintain confidences, and foster an ethical work environment; give proper credit to others; handle all situations honestly.

V Decisiveness

Able to stand by a decision, despite second-guessing or disagreement from others; take quick action.

VI Negotiating

Obtain agreement from multiple parties; earn trust while working out a deal; use good timing and carefully calculated strategies when bargaining; communicate high value of serves; identify hidden agendas that might interfere with resolution of terms.

VII Attention to Detail

Follow detailed procedures and ensure accuracy in documentation and data; Provide accurate information on assessment tool to expedite the admissions process. Concentrate on routine work details and organize
Qualifications:

Company Profile:
Founded in 1971 as the Massachusetts Rehabilitation Hospital, Spaulding Rehabilitation Hospital Network is one of the largest rehabilitation facilities in the U.S., providing comprehensive rehabilitation treatment.

Our network includes:

* 296-bed main hospital
* Over 60 physicians on staff
* 7 specialized inpatient programs in rehabilitation
* 4,000 inpatient admissions annually
* 8 outpatient centers throughout Massachusetts
* More than 200 physical, occupational, speech-language and recreational therapists
* 140,000 annual outpatient visits.
Spaulding Rehabilitation Hospital is the only rehabilitation hospital in New England continuously ranked since 1995 by U.S. News and World Report in its Best Hospitals survey.

Spaulding is an Equal Opportunity Employer. M/F/D/V